Skills
Listed below are hardware, software, and personal skills I possess that are relevant to the computer industry. Please also take a look at my portfolio for some samples of my work, or experience to see how I've used my skills in action.
Web Development:
- Develop flexible and standards compliant web sites and solutions using X/HTML, CSS, JavaScript, DHTML and PHP.
- Quickly build web pages from complex Photoshop compositions.
- Experience with Flash, XML, ASP and Silverlight.
- Administer content driven intranet sites.
- Perpetually add new content to keep site useful and dynamic.
- Design an intuitive and consistent interface.
- Adapt to constantly changing team needs.
- Quickly create new intranet sites and pages by reusing code and design.
- Maintain on-line resume here at katie.kurkoski.org.
- Develop and maintain web sites using Dreamweaver, Arachnophilia, FrontPage, and GoLive.
- Create professional graphics to enhance web sites using Adobe Photoshop & ImageReady.
Programming:
- Develop flexible and standards compliant web sites using X/HTML, CSS, JavaScript, DHTML and PHP.
- Program well documented and tested applets using JavaScript, Oracle PL/SQL and PHP.
- Program in object oriented languages such as JavaScript & Visual Basic (VB), as well as use SQL to interact with Oracle and MS Access databases.
- Write elegant, efficient, portable and well documented code.
- Develop code using:
- Integrated development environments such as Microsoft Visual Basic 6 and SoftMagic Satellite Forms.
- Text editors such as VI, Textpad, Notepad and Arachnophilia.
Documentation & Training:
- Develop clear training plans & material.
- Conduct multiple new product training courses for 70+ team, utilizing over 400 hours conducting training in the classroom.
- Train new hires on technical and procedural topics in small group sessions.
- Support team members by reviewing and correcting existing documentation, and creating new knowledge base documentation.
Software:
- Test and debug custom web applications. Write actionable bugs and enhancement requests based on testing.
- Troubleshoot using advanced and efficient techniques gained through 6 years of phone based technical support.
- Install and customize various kinds of user software.
- Troubleshoot and create and develop documentation and reports by utilizing my strong experience with the following software.
- Microsoft Windows XP, 2000, 98, 95, NT4.0.
- Microsoft DOS 6.22, Windows 3.1, Windows NT 3.51.
- UNIX; C, Bourne & Korn shells, Palm OS.
- Microsoft Office 97 and 2000; Word, Excel, PowerPoint, Publisher 97, 98 and 2000, FrontPage 98.
- Microsoft Access 97 & 2000; Visual Basic 5 & 6.
- Internet Explorer versions 3 to present, Netscape 3 - present
- Outlook, Lotus Notes, Eudora, Pine.
- Adobe Photoshop and Dreamweaver.
- Troubleshoot using advanced and efficient techniques gained through 6 years of phone based technical support.
- Analyze, build, and troubleshoot PCs in a self supervised environment.
- Diagnose and efficiently repair laser printers and accessories.
- Troubleshoot varied hardware and software installation issues.
- Maintain and regularly upgrade personal computer.
- Assembled working PCs from scrapped components.
- Give PCs to friends and family, supported and educated on use.
- Support and configure peripheral devices such as scanners and modems.
- Assemble basic electronic components.
- Use most simple metal and wood shop equipment.
Leadership:
- Became senior team member responsible for guiding, supporting, and coaching others on 70+ member team.
- Earned promotions as a senior technician, technical client liaison and trainer.
- Participated in client meetings discussing workflow issues and client policies.
- Set an example by consistently working proactively and efficiently.
- Utilize interpersonal skills earned during FranklinCovey "What Matters Most" and several ZengerMiller / AchieveGlobal training courses.
- Gained exceptional customer service skills through 6 years of phone based technical support.
Personal:
- Work well as both a team player and an individual.
- Learn new things quickly & proficiently.
- Enjoy challenges.
- Provide clear and useful instruction.
- Plan and organize well.
- Adapt quickly and easily.
- Enjoy learning new skills.
- Solve problems creatively.
- Communicate skillfully via voice, phone, written word, or person to person interaction.